Guest and back-of-house Wi-Fi
Segregated networks with coverage surveyed room by room, not assumed from a floor plan.
SECTOR 02
Guest Wi-Fi, ordering and EPOS, kitchen technology, AV and managed support for hotels, restaurants, pubs and leisure sites.
OVERVIEW
Hospitality sites run two technology estates on top of each other. One belongs to the business - tills, kitchen screens, back office, payments - and has to be locked down. One belongs to the guest, is expected to be effortless, and is judged in the review before anybody mentions the food.
Keeping them properly separated on shared cabling, in a building that was often not designed for either, is most of the work. The rest is doing it around service, because a restaurant cannot close for a network upgrade and a hotel cannot ask a floor of guests to wait.
Segregated networks with coverage surveyed room by room, not assumed from a floor plan.
Fixed and handheld ordering, pay-at-table and integrated payment hardware across the estate.
Kitchen display screens, order routing and the printers that still refuse to die, installed and supported.
Screens, signage, sound and meeting-room technology for public areas, function rooms and conference space.
Installations planned around covers and occupancy, which usually means overnight and always means quietly.
A desk that is open when the site is open, including the Friday night when the card machines stop.
IN PRACTICE
The service, and the review that follows it.
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