Offices and patch bases
Connectivity, Wi-Fi and comms rooms for district offices, patch bases and the schemes with nowhere else to work from.
SECTOR 07
A dispersed estate.
One standard of service.
Networks, tenant-facing technology and support for housing providers, across estate offices, patch bases, contact centres and sheltered schemes.
- Estate offices
- Contact centres
- Sheltered schemes
- Telecare
OVERVIEW
Not one building.
A thousand addresses.
A housing provider's estate is not a head office with a few branches. It is an office in every district, sheltered schemes with warden call and a comm room, shared community spaces, dispersed patch bases, and a contact centre where tenants are queuing on the line behind you.
Tenants judge the organisation by the technology that touches them: whether the service portal is up, whether the call connects, whether the alarm in the sheltered scheme works first time. We treat those as what they are - operational systems - and we work to the evidence standards a regulated provider is inspected against.
What the
estate needs.
Contact centre technology
The desks, headsets and network behind the number tenants call, with the resilience to keep that line open on a bad day.
Telecare and warden call
The networks that call systems and alarms run on, designed and supported as safety-critical, because that is what they are.
Communal and scheme Wi-Fi
Resident and guest connectivity for sheltered schemes, community rooms and supported living, where it is a service, not a perk.
Access control and CCTV
Door access and surveillance for comm rooms and shared spaces, balanced between resident safety and resident privacy.
Managed support
One support route across offices and schemes, with response times written around the tenants waiting behind the ticket.
IN PRACTICE
What we bring
to a housing provider.
The retail habit of standardising what is repeated, and evidencing what matters.
Discuss your requirements- One standard across offices, bases and schemes
- Telecare and warden call treated as life-critical systems
- Works planned around residents, not just office hours
- Lone-working and access considered in how we schedule
- Asset records a dispersed estate can actually audit
- One support call to make, whoever is on the end
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